Treat Treat Your Skin send all UK orders via Royal Mail using either Standard, Recorded or Special Delivery where a signature is required to confirm delivery, if nobody is available to sign then you will be notified that the parcel is being held for collection.

All orders are dispatched within 24hrs and orders on a non working day will ship the next working day.
If an item is not immediately available we will notify you and if delayed by more than seven days we would give you the option to change or refund the order. Your email address and daytime telephone number are required when placing an order so we can contact you should this be the case.

Please allow 5 working days for delivery before contacting sales@treatyourskin.com

European Orders  Treat Your Skin use Royal Mail Airmail and aim to dispatch orders within 24 hours, delivery should be within 5-10 working days.

Outside EU  Delivery is either via Royal Mail airmail or via courier. A signature may be required on delivery. We aim to get your order to you within 7 working days, but please allow up to 20 working days. The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. VAT is not charged on overseas deliveries. The UK 20.00% VAT is automatically deducted from the price.

Lost Parcels Royal Mail state Items sent by 1st Class, 2nd Class, Standard Parcels and Recorded Signed For™ are not classed as lost until 15 working days after the due date (20 working days for Europe).

If After 15 days (20 for Europe) your order has not arrived, please let us know promptly so that we can make a claim against Royal Mail. We will offer you the choice of a replacement or a full refund.

Free Shiping items that are returned

If an item which was ordered under "Free Shipping" and is later returned by Royal Mail because the item wasn’t picked up by the recipient, or because Royal Mail couldn't deliver the parcel, the original shipping amount will be charged for re-delivery.