As a retailer we understand customer's need to know that if they are not satisfied with a product it can be returned. Being a small business we will work with the customer to authorize a return.
You can submit a return request within your account by going to completed orders and return items (see image below).
Any unused, unopened product may be returned for a full refund or exchange, within 30 days from original purchase date as long as you have submitted a return request and received a return authorization.
When returning an item please do so with the original packaging to insure that the product is not damaged on its return journey. Please also ensure you get proof of delivery, either by receipt of tracking reference.
EXCHANGES: We will be happy to authorize a return for an exchange on any unopened product. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.
SHIPPING ERRORS: Should we make an error and send you something that you did not order, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred. Please contact us to discuss the details prior to returning any item.
BACKORDERS: If a product ordered is out of stock at the time of shipping, we will automatically back order it and ship at no additional shipping cost when it becomes available.
CANCELLED ORDERS: Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. Orders are refunded within 30 days.
FREE SHIPPING ITEMS WHICH ARE RETURNED: If an item was ordered under "Free Shipping" and is later returned for a refund, the original shipping charge we incurred will be deducted from the amount refunded to your credit card. All returns made within the 7 day cooling off period receive a full refund.
All returned items must be sent at the customer’s expense. If we have authorized a return, please ship the item back to us within 30 days of having received the authorization. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged.
Treat Your Skin Ltd
Unit 8 Downley Point