As a retailer we understand customer's need to know that if they are not satisfied with a product it can be returned. Being a small business we will work with the customer to authorize a return only if we can return the product to our supplier for credit or replacement. If we can re-sell the product as new or be reimbursed by our supplier, we will not have any reason to deny your request. 

We insist that you contact us in advance for a return authorization explaining why you wish to return the merchandise. 

Any unused, unopened product may be returned for a full refund or exchange, within 30 days from original purchase date as long as you have requested and received a return authorization. Please contact us at sales@treatyourskin.co.uk 

Any item returned to us without a return authorization will be subject to a 30% restocking charge. 

EXCHANGES: We will be happy to authorize a return for an exchange on any product as long as it can be restocked and resold as new. If the product is defined as returnable in the previous sections, please contact us. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange. 

SHIPPING ERRORS: Should we make an error and send you something that you did not order, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense you might have incurred. Please contact us to discuss the details prior to returning any item.

BACKORDERS: If a product ordered is out of stock at the time of shipping, we will automatically backorder it and ship at no additional shipping cost when it becomes available. You will not be charged for any backordered item until it actually ships.

CANCELLED ORDERS: Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. Upon receipt back to our warehouse, the merchandise cost on the refused or returned parcel will be refunded to the customer's credit card less the original shipping cost. 

FREE SHIPPING ITEMS WHICH ARE RETURNED: If an item which was ordered under "Free Shipping" and is later returned for a refund, the original shipping charge we incurred will be deducted from the amount refunded to your credit card. 

All returned items must be sent at the customer’s expense. Shipping costs on returns as well as the original shipment are never refundable. If we have authorized a return, please ship the item back to us within 30 days of having received the authorization. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged. 

Returns Address