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Delivery

Delivery

UK Delivery

  • Free Royal Mail 2nd Class Standard delivery on all orders over £10
  • Free Tracked Delivery on orders over £60

Royal Mail 2nd Class Tracked with Signature (3-5 days) - £2.95

Royal Mail 1st Class Tracked with Signature (1-3 days) - £3.45

Royal Mail Special Delivery (Guaranteed Next Day Delivery) - £5.95 Order before 3:00pm, excludes Saturday & Sunday delivery.

Europe

  • Free delivery on all orders over £10
  • Free Tracked Delivery on orders over £100

Royal Mail International Signed - Available and varies, please add item to cart to calculate.

Delivery in 5-10 working days.

Outside of Europe

  • Free delivery on all orders over £10
  • Free Tracked Delivery on orders over £100

Delivery is either via Royal Mail airmail or via courier. A signature may be required on delivery. Delivery in 5-10, but please allow up to 20 working days.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.

VAT is not charged on overseas deliveries. The UK 20.00% VAT is automatically deducted from the price.

Lost Parcels

Royal Mail state items sent by 1st Class, 2nd Class, Standard Parcels and Recorded Signed For are not classed as lost until 15 working days after the due date (20 working days for outside the UK).

If after 15 days (20 for outside the UK) your order has not arrived, please let us know promptly so that we can make a claim against Royal Mail. We will offer you the choice of a replacement or a full refund.

Please contact support@treatyourskin.com with your order number.

If you are needing the order urgently we recommend contacting your local sorting office, just in case they have the parcel waiting for collection and you have not received a card through the door.

Returned Free Shipping Items

If an item was ordered under "Free Shipping" and is later returned by Royal Mail because the item was not picked up by the recipient, or because Royal Mail couldn't deliver the parcel due to an error with the address you provided, the original shipping amount will be charged for re-delivery.

Further Information

Treat Your Skin send all UK orders via Royal Mail using either Standard, Recorded or Special Delivery. Where a signature is required to confirm delivery, if nobody is available to sign then you will be notified that the parcel is being held for collection by a Royal mail card. We recommend you contact your local sorting office if you have not received a parcel before contacting customer service.

We aim to dispatch all orders within 24 hours. Orders made on a weekend and UK bank holidays will be shipped the next working day. If an item is not immediately available we will notify you and if delayed by more than seven days we would give you the option to change or refund the order. Your email address and daytime telephone number are required when placing an order so we can contact you should this be the case.

 

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