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Delivery

COVID-19 Notice: First and foremost, the health and safety of our employees and customers is our top priority.

We at TreatYourSkin are taking the necessary pre-cautions as advised by the government to keep safe whilst still providing our customers with the support and exceptional service they can expect from us.

With all the uncertainty at the moment, please be aware we could experience delays in parcels being delivered on time but we are currently operating as usual and will continue to update you with any changes.

UK Delivery

  • Free 2nd Class Standard delivery on all orders over £40
  • Free Tracked Delivery on orders over £80

Spend under £40.00

2nd Class Standard (estimated 5-10 working days) - £2.30 – Free when you spend over £40 (Select the free shipping option at checkout)

2nd Class Tracked with Signature (estimated 3-7 working days) - £4.60 - Free when you spend over £80 (Select the free shipping option at checkout)

1st Class Standard (estimated 2-5 working days) - £2.95

1st Class Tracked with Signature (estimated 1-3 working days) - £5.70

Royal Mail Special Delivery (Next Day Delivery*) - £7.95 - Orders must be placed before 3:00pm for next day delivery, excludes Saturday & Sunday delivery. Orders placed after 3pm on a Friday will not be shipped until Monday.

Orders placed on a Friday with free shipping chosen will not be shipped until Monday/Tuesday (excluding Bank Holiday Mondays).

Got a tracking number?

If sent via Royal Mail, you can track your parcel by visiting: https://www.royalmail.com/track-your-item

If the tracking starts with THE2290GB, track your parcel via: https://www.trackmytrakpak.com/

*Any orders containing 3 or more aerosols will be sent in either multiple parcels or via next day courier (which is unfortunately not guaranteed by 1pm) depending on order value and number of aerosols. This is due to Royal Mail regulations as parcels may only contain a maximum of 2 aerosol products. We have no control over this and do our best to send your complete order in a timely manner.

Europe

Orders which are placed through the Express Delivery option must be placed before 2:00pm for same day dispatch (Excludes weekends and bank holidays).

EXPRESS DELIVERY OPTIONS

We've expanded and updated our delivery options:
* = Price varies depending on weight
 

IRELAND: *£8.50 (Next Working Day)
FRANCE: *£8.50 (Next Working Day)
GERMANY: *£8.50 (Next Working Day)

RUSSIA: *£17.99 (2-3 Working Days)
REST OF EU: Starts at *£8.99 (1-3 Working Days)

  • Free delivery on all orders over £40 (Select the free shipping option at checkout)
  • Free Tracked Delivery on orders over £120 (Select the free shipping option at checkout)

Standard delivery on average is 5-10 working days.

Outside of Europe

Orders which are placed through the Express Delivery option must be placed before 2:00pm for same day dispatch (Excludes weekends and bank holidays).

EXPRESS DELIVERY OPTIONS

We've expanded and updated our delivery options:
* = Price varies depending on weight
 

USA: *£12.99 (1-2 Working Days)
BRAZIL: *£21.99 (3 Working Days)
REST OF WORLD: Starts at *£15.99 (1-6 Working Days)

Delivery is either via DHL, Royal Mail airmail, TrakPak or via courier. A signature may be required on delivery. Standard delivery is 10-14 working days, but please allow up to 20 working days.

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee.

VAT is not charged on overseas deliveries to countries outside of the EU. The UK 20.00% VAT is automatically deducted from the price.

Lost Parcels

Royal Mail state items sent by 1st Class, 2nd Class, Standard Parcels and Recorded Signed For are not classed as lost until 15 working days after the due date (25 working days for outside the UK).

If after 15 working days (25 working days for outside the UK) your order has not arrived, please let us know promptly so Royal Mail can investigate the lost parcel.

Please use the Messages page and select the order that you have not yet received to open a support ticket.

If you are needing the order urgently we recommend contacting your local sorting office, just in case they have the parcel waiting for collection and you have not received a card through the door.

Returned Free Shipping Items

If an item was ordered under "Free Shipping" and is later returned by Royal Mail because the item was not picked up by the recipient, or because Royal Mail couldn't deliver the parcel due to an error with the address you provided, the original shipping amount will be charged for re-delivery.

Further Information

Treat Your Skin send all UK orders via Royal Mail* using either Standard, Recorded or Special Delivery. Where a signature is required to confirm delivery, if nobody is available to sign then you will be notified that the parcel is being held for collection by a Royal mail card. We recommend you contact your local sorting office if you have not received a parcel before contacting customer service.

*The exception being any parcel carrying more than 2 (two) flammable liquid products, aerosols or nail polishes and orders with a high weight or large dimensions. These are sent via TrakPak.

Orders made on a weekend and UK bank holidays will be shipped the next working day. If an item is not immediately available we will notify you and if delayed by more than seven days we would give you the option to change or refund the order. Your email address and daytime telephone number are required when placing an order so we can contact you should this be the case.

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