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Returns Policy

Returns Policy

We understand that from time to time that if they are not satisfied with an order for any reason you may want to make a return.

You can submit a return request within your account by going to completed orders and click on Return Item(s) to the right of the order you would like to request a return for.

Please read our return details before making a request.

Shipping errors

Should we make an error with your order sending you an incorrect product, you of course may return the item. We will rectify the error in a timely manner and reimburse you for any shipping expense. Please contact us to discuss the details prior to returning any item.

Changed your mind?

Any unused, unopened product may be returned for;

  • A full refund of the product price you paid at the time of purchase (please note delivery costs are not refunded).
  • An exchange.

Return claims must be made within 30 days from the original purchase date and you must submit a return request for a return authorisation.

When returning an item please do so with the original packaging to ensure that the product is not damaged on its return journey. Please also ensure you get proof of delivery, either by receipt or a tracking reference.

Exchanges

We will be happy to authorise a return for an exchange on any unopened product. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.

Back Orders

If a product you have ordered is out of stock at the time of shipping, we will automatically back order it and deliver it at no additional shipping cost when it becomes available.

Cancelled Orders

Any order cancelled by the customer prior to processing will be deleted from our system without any charge. Should an order be cancelled by the customer after it has been processed and shipped, the customer will be responsible for returning the parcel at their expense or refusing delivery. Orders are refunded within 30 days.

Returned free shipping orders

If an item was ordered under "Free Shipping" and is later returned for a refund due to;

  • Not being picked up from a post office
  • Or incorrect shipping details due to customer error

The original shipping charge we incurred will be deducted from the amount refunded to your debit/credit card. All returns made within the 7 day cooling off period receive a full refund.


All returned items must be sent at the customer’s expense. If we have authorised a return, please ship the item back to us within 30 days of having received the authorisation. Please enclose a copy of the original invoice or email confirmation if possible. Give us a short description of the situation on the invoice and be sure that a daytime phone number is included so we can contact you if necessary. Please pack the item in a manner which will ensure it arriving undamaged.

Returns Address

Treat Your Skin Ltd
Unit 11 Dakota Business Park
14 Downley Road
Havant
PO9 2NJ
United Kingdom

 

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